FAQ
Frequently Asked Questions
Find answers to the most common questions about VIRGO MILANO products, orders, shipping, returns and payments.
PRODUCTS
Where is VIRGO MILANO from?
VIRGO MILANO is an Italian beauty brand inspired by Milan, bringing Italian creativity, beauty and self-expression to modern makeup.
For product-specific information, please refer to the individual product page.
How do I choose the right shade?
We recommend checking the shade images, descriptions and product information available on each product page before purchasing.
If you need help choosing a shade, please contact our Customer Care team and we will be happy to assist you.
Where can I find the ingredients?
Ingredient information is available on the individual product page whenever applicable.
Please check the ingredient list carefully before use, especially if you have known allergies or sensitivities.
Are VIRGO MILANO products suitable for sensitive skin?
Individual skin types and sensitivities vary. If you have sensitive skin or known allergies, please review the ingredient list carefully before use.
If you have any concerns about a specific product, please contact our Customer Care team.
Orders & Payment
What payment methods do you accept?
We accept the payment methods available at checkout.
Available payment options may vary depending on your location and order.
Can I cancel or change my order?
If you need to cancel or change your order, please contact us as soon as possible and include your order number.
We will do our best to assist you before your order is processed or shipped. Once an order has entered processing or has been shipped, changes may no longer be possible.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.
You can use the tracking link provided in the email to follow your delivery.
Shipping & Delivery
Do you ship across the UAE?
Yes. We currently offer delivery across the United Arab Emirates.
Delivery availability may vary depending on the destination.
How much does shipping cost?
Enjoy complimentary UAE shipping on orders over AED 250.
For orders below AED 250, applicable delivery charges will be shown at checkout.
How long does delivery take?
Orders are usually delivered within 2–4 business days across the UAE.
Delivery times may vary depending on the destination, order processing and circumstances beyond our control.
Can I change my delivery address after placing an order?
Please contact us as soon as possible if you need to change your delivery address.
We will do our best to assist you before your order is dispatched. Once your order has been shipped, the delivery address may no longer be changed.
Returns & Exchanges
Can I return my order?
Eligible products may be returned subject to our Returns & Exchanges Policy.
Returned products must meet the applicable return conditions, including product condition and packaging requirements.
Can I return an opened or used product?
For hygiene and safety reasons, opened or used cosmetic products are generally not eligible for return.
Exceptions may apply to products that are damaged, defective or otherwise covered by applicable consumer protection requirements.
What if my order arrives damaged or I receive the wrong product?
We are sorry if your order arrives damaged or incorrect.
Please contact our Customer Care team as soon as possible and include your order number, along with clear photos of the product and packaging.
Our team will review your case and assist you with the appropriate solution.
How will I receive my refund?
Approved refunds will be issued to the original payment method used for the order.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Customer Care
How can I contact VIRGO MILANO Customer Care?
If you need assistance with an order, product, delivery or return, please contact our Customer Care team through our Contact Us page.
For order-related enquiries, please include your order number so we can assist you more quickly.
What should I do if a product or shade is out of stock?
If a product or shade is currently unavailable, please check the product page regularly for restock updates.
You can also contact our Customer Care team for further information about product availability.